TOPIC: Mails not sending anymore

Hi, I hope someone can help me with an issue...

The component used to work fine, but since I recently added a few more categories and uploaded new items by CSV, mails are suddenly not being sent anymore (not to user, and not to admin).

I didn't change any other settings.

Any idea how I can fix this problem would be greatly appreciated!

Thanks a lot in advance

If you add many-many products, then you need to check the PHP setting "max_input_vars". Sometimes it is necessary to increase this value if you add many products.

Thank you very much for this quick reply - much appreciated!

Could you please tell me in which file I can change this value, and where the file is located?

Many thanks!

You can add "max_input_vars" variable into php.ini file or .htaccess file in the root folder of your site on hosting. Ask your hosting provider about how you can increase php setting "max_input_vars". Also you can use Google search to learn how to increase "max_input_vars" value.

You can calculate estimated "max_input_vars" value by the formula:

Number of products * 4

Ok, I will check with the host as i don't seem to have access to php.ini.

Thanks again!

Problem solved! As you said, the value max_input_vars had to be raised.

In case anyone has the same problem:

I am on a shared hosting so I don't have direct access to the php.ini file. However, you can create a file names .users.ini (place it in your public_html) and put the following value in:

max_input_vars = 5000

You can choose the value yourself, standard on most servers is 1000 which was too low as I had more than 400 products and apparently you have to do value *4

Alternatively, your host can do it for you if you ask them.

Thanks for the help, great support!